Regulation 2020
Consumer Protection Regulation
Issued by Central Bank of the UAE
Effective: 25 Dec 2020
Plain-English summary
Circular C 8/2020. Applies to Central Bank-licensed institutions serving individuals and sole proprietorships. Requires an independent complaint function and written explanation of delays (Art. 8.1), plain-language disclosure in English and Arabic (Art. 2.1), fair treatment and limits on tied selling (Art. 5.2), responsible financing (Art. 7.1), and protection of consumer data (Art. 6).
Who it applies to
Banking · NBFC / Non-bank Lending · Payments & Fintech
Topics
Conduct & Consumer Protection
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