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Operational Risk & Outsourcing — across countries

InstrumentTypeCountryYearSource
CPS 230 Operational Risk Management Direction Australia 2026 source
OSFI Guideline B-10 — Third-Party Risk Management Guideline Canada 2023 source
DORA — Digital Operational Resilience Act (Regulation (EU) 2022/2554) Regulation Germany 2022 source
RBI Master Directions on Fraud Risk Management, 2024 Direction India 2024 source
RBI Master Direction on Outsourcing of Information Technology Services, 2023 Direction India 2023 source
CSSF Circular 22/806 on outsourcing arrangements Circular Luxembourg 2022 source
DateEntityCountryActionPenaltySource
20 AUG 2026 Edelweiss Life Insurance Company Limited India Non-Monetary (Warning + 6-month bar on new branches) — source
20 AUG 2026 Pramerica Life Insurance Limited India Non-Monetary (Warning + 6-month bar on new branches) — source
19 AUG 2026 Acko General Insurance Limited India Non-Monetary (Warning + 6-month bar on new offices) — source
19 AUG 2026 Niva Bupa Health Insurance Co Limited India Non-Monetary (Warning + 6-month bar on new offices) — source
18 AUG 2026 Bendigo and Adelaide Bank Limited Australia Licence Action — source
20 MAR 2026 HSBC Bank India Monetary Penalty 3,180,000 INR source
23 MAY 2025 Union Bank of India India Monetary penalty 21,608,795 INR source
24 APR 2024 Kotak Mahindra Bank Limited India Business restrictions (cease and desist) — source
31 JAN 2024 Paytm Payments Bank Limited India Business Restriction — source
10 OCT 2023 Bank of Baroda ('bob World' app) India Business Restriction — source